Frequently Asked Questions
Everything you need to know about your RitKeep fitness journey.
What is the typical shipping timeframe for heavy equipment?
Most orders are processed within 1-2 business days. Due to the weight of our strength training gear, delivery typically takes 5-10 business days depending on your location.
Do you offer a warranty on RitKeep power racks and benches?
Yes, we provide a comprehensive 2-year warranty on all structural steel frames and a 1-year warranty on padding and accessory components against manufacturing defects.
Can I return my equipment if it doesn't fit my home gym?
We offer a 30-day return policy. Items must be in their original packaging and unassembled. Please note that return shipping costs for heavy freight are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger equipment purchases.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Is assembly required for RitKeep strength equipment?
Most of our power racks and benches require assembly. Every product includes a detailed instruction manual and the necessary hardware; we also provide digital assembly guides on our website.